Refund policy
CoolPlug Return & Refund Policy
Last updated: November 13, 2026
Thank you for shopping with CoolPlug. This policy explains how returns, exchanges, cancellations, and refunds work.
Returns
We offer a 14-day return policy. You have 14 days after receiving your item to request a return. Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received: unused, in their original packaging, and with all accessories included, or as otherwise stated in the return instructions. We may reduce your refund if an item has been used, damaged, or handled more than necessary.
How to Start a Return
Contact us before returning an item. We will confirm whether your return is eligible and send you the return instructions. Please do not send items back until we have replied.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs on change-of-mind returns.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is defective or damaged, or if you received the wrong item, contact us immediately so we can resolve it.
Non-Returnable Items
Some items may not be eligible for return, as stated in these terms or on the product listing at the time of purchase. Contact us if you are unsure whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
After we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable time after approval, contact us.
European Union Returns & Cancellations
If you are a consumer in the European Union, you may have the right to cancel your online order within 14 days after the day you receive your goods, for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any extra amount paid for express or premium delivery.
United Kingdom Returns & Cancellations
If you are a consumer in the United Kingdom, you may have the right to cancel your online order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any extra amount paid for express or premium delivery.
Your Legal Rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with the law.
Contact Us
To request a cancellation, start a return, ask about a return or exchange, or report a damaged item, contact us at [askcoolplug@gmail.com] or use the details on our contact information page.