Terms of service
CoolPlug Terms of Service
Last updated: November 13, 2026
Overview
Welcome to CoolPlug. In these terms, “we,” “us,” and “our” refer to CoolPlug. CoolPlug operates this store and website, including all related content, features, tools, products, and services, to give you a curated shopping experience (the “Services”). CoolPlug is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced in them (the “Terms of Service”), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access the Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or other non-waivable statutory rights.
1. Access and Account
By agreeing to these Terms of Service, you confirm that you are at least the age of majority where you live, and you consent to any minor dependents using the Services on devices you own, purchase, or manage.
To use the Services, including browsing our store or buying products, you may be asked to provide information such as your email address and your billing, payment, and shipping details. You confirm that all information you provide is correct, current, and complete, and that you have the right to provide it. You are solely responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign, or license your account to anyone else.
2. Our Products
We make every effort to represent our products accurately. However, colors and product appearance may differ from what you see on your screen because of your device and its settings. We do not warrant that the appearance or quality of any product will meet your expectations or match how it is shown in our store.
Product descriptions may change at any time without notice. We may discontinue any product at any time, and we may limit the quantities we offer to any person, region, or jurisdiction on a case-by-case basis.
3. Orders
When you place an order, you are making an offer to purchase, and you authorize us and our payment processors to charge your selected payment method for the total amount. We may accept or decline any order at our discretion, subject to applicable law. An order is not accepted until we confirm it, and we must receive and process your payment before we accept it.
Please review your order carefully before submitting, as we may be unable to cancel an order once it is accepted. If we do not accept, change, or cancel an order, we may try to notify you using the email, billing address, or phone number you provided.
Returns and exchanges are governed by our Return & Refund Policy. This does not limit any rights you have under applicable law. You confirm that your purchases are for your own personal or household use, and not for commercial resale or export.
4. Prices and Billing
Prices, discounts, and promotions may change without notice. The price you pay is the price in effect when you place your order, as shown in your order confirmation email. Unless we state otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges. Prices in our store may differ from prices in physical stores or on other websites.
We may run promotions that are governed by separate terms. If a promotion’s terms conflict with these Terms of Service, the promotion’s terms apply to that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information, and to update it promptly, including your email address and payment card details, so we can complete your transactions and contact you when needed. You confirm that:
- you are authorized to use the payment method you provide;
- the payment information you provide is true, correct, and complete;
- the provider of your payment method will honor the charges; and
- you will pay all charges at the posted prices, including shipping, handling, and applicable taxes.
5. Shipping and Delivery
All delivery times are estimates and are not guaranteed. Except as otherwise stated, we are not liable for shipping or delivery delays, including delays caused by carriers, customs processing, or events outside our reasonable control, such as natural disasters, severe weather, labor disputes, supply shortages, utility or telecommunications outages, cyber incidents, or government actions.
To the fullest extent permitted by law, title and risk of loss pass to you when we hand the products to the carrier, unless applicable law provides otherwise. See our Shipping Policy for more details.
6. Intellectual Property
The Services, including all trademarks, brands, text, images, graphics, product reviews, video, and audio, are owned by CoolPlug, its affiliates, or its licensors and are protected by trademark, copyright, and other intellectual property laws. Product listings are managed and owned by CoolPlug.
Purchasing or receiving a product does not give you any intellectual property rights in the product, its design, software, or underlying technology. Those rights remain with CoolPlug or the original rights holder.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any material on the Services without our prior written consent. Nothing in these Terms of Service grants you a license under any patent, trademark, copyright, or other intellectual property of CoolPlug, Shopify, or any third party, and all rights not expressly granted are reserved. Unauthorized use of the Services may violate applicable laws.
CoolPlug’s names, logos, product and service names, designs, and slogans are trademarks of CoolPlug or its affiliates or licensors, and you may not use them without our prior written permission. Shopify’s names, logos, and slogans are trademarks of Shopify. All other names and logos on the Services belong to their respective owners.
7. Optional Tools
We may give you access to tools offered by third parties as part of the Services. We do not monitor or control these tools. They are provided “as is” and “as available,” without warranties or conditions of any kind and without endorsement. We are not liable for anything arising from your use of optional third-party tools. You use them at your own risk and should review the terms of the relevant provider.
We may also offer new features in the future, including new tools and resources. These will be treated as part of the Services and are subject to these Terms of Service.
8. Third-Party Links
The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. We do not review or evaluate the content or accuracy of third-party materials or sites. If you leave the Services to visit them, you do so at your own risk. We are not liable for any harm or damages related to your access to third-party sites, or your purchase or use of anything on them. Please review their policies before engaging in any transaction. Direct any complaints or questions about third-party products or services to that third party.
9. Relationship with Shopify
CoolPlug is powered by Shopify. When you use the Services, your device communicates with Shopify’s systems to deliver them. Section 10 explains how Shopify uses information from these interactions.
All sales and purchases you make in our store are made directly with CoolPlug. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and CoolPlug, including any injury, damage, or loss resulting from purchased products or services. You release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with CoolPlug.
10. Privacy Policy
Our Privacy Policy explains how we collect, use, and disclose personal information when you use the Services. By using the Services, you acknowledge that you have read it.
Because the Services are hosted by Shopify, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including transaction information. Shopify may use this information to provide, secure, and improve the Services, process transactions, and help prevent fraud on this and other Shopify-powered websites. Information collected when you use the Services, including automatically collected browsing information, is transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live, in order to provide services to you. Please review our Privacy Policy and Shopify’s privacy policy for details.
11. Feedback
If you submit, upload, post, email, or otherwise send us any ideas, suggestions, reviews, proposals, or other content (together, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium and for any purpose, including commercial use. For example, we may use it to operate, provide, evaluate, enhance, improve, and promote the Services.
You confirm that:
- you own or have all necessary rights to your Feedback;
- you have disclosed any compensation or incentives you received for submitting it; and
- your Feedback complies with these Terms of Service.
We are under no obligation to keep your Feedback confidential, pay you for it, or respond to it. We may, but are not required to, monitor, edit, or remove Feedback that we decide, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates anyone’s intellectual property or these Terms of Service.
Your Feedback must not violate any third party’s rights, including copyright, trademark, privacy, or personality rights. It must not contain unlawful, abusive, or obscene material, or any virus or malware that could affect the Services or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or others about the origin of Feedback. You are solely responsible for your Feedback and its accuracy. We take no responsibility and assume no liability for Feedback posted by you or any third party.
12. Errors, Inaccuracies, and Omissions
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We may correct such errors, update information, or cancel orders if information is inaccurate, including after an order has been submitted. If we cancel an order after collecting payment, we will issue any refund required by applicable law.
13. Prohibited Uses
13.1 You may use the Services for lawful purposes only. You may not use them, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial, or state regulation, rule, law, or local ordinance;
(c) to infringe our intellectual property rights or those of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate any of our employees or any other person;
(e) to transmit false or misleading information;
(f) to send, knowingly receive, upload, download, or reuse any material that does not comply with these Terms of Service;
(g) to send any advertising or promotional material, including “junk mail,” “chain letters,” or “spam”;
(h) to impersonate or attempt to impersonate any person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone’s use of the Services or that, as determined by us, may harm CoolPlug, Shopify, or users of the Services, or expose them to liability.
13.2 You also agree not to:
(a) upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm, or pretext;
(e) use any robot, spider, scraper, data-gathering or extraction tool, automatic device or process, AI tool (such as agentic AI), or any automated or manual means to access the Services in violation of these terms; or
(f) interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Services.
We may suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms of Service.
14. Agents
14.1 This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with the Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can run on or using a person’s device without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict accordance with section 14.4. No Agent may access, use, or interact with the Services if we have asked it to refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
14.4 Agents must:
(a) identify themselves in every HTTP/HTTPS request by including “Agent/[agent name]” in the request’s user agent string;
(b) not conceal or obscure that access, use, or interaction is coming from an Agent, including by (i) mimicking human behavior or interaction patterns, or (ii) completing or circumventing CAPTCHAs or other measures intended to tell computers from humans;
(c) respond truthfully to any question or prompt asking whether interactions are coming from a human or a computer; and
(d) not circumvent or avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
15. Termination
We may terminate this agreement or your access to the Services, or any part of them, in our sole discretion and at any time without notice. You remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.
16. Disclaimer of Warranties
The information presented on or through the Services is provided for general information purposes only. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who is told of their contents.
EXCEPT AS EXPRESSLY STATED BY COOLPLUG, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
17. Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL COOLPLUG, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THEM, OR FOR ANY OTHER CLAIM RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
18. Indemnification
You agree to indemnify, defend, and hold harmless CoolPlug, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, but a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of the claim at your expense, including the choice of counsel, but we will not settle any claim that requires non-monetary obligations from you without your consent, which will not be unreasonably withheld. You agree to cooperate in the defense of indemnified claims, including by providing relevant documents.
19. Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed. This does not affect the validity or enforceability of the remaining provisions. Nothing in these Terms of Service limits any rights you may have under consumer protection laws or other laws that cannot be waived by contract. If any part of these terms conflicts with those rights, those rights apply.
20. Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service is not a waiver of that right or provision. These Terms of Service, together with any policies or operating rules we post on this site for the Services, are the entire agreement between you and us and govern your use of the Services. They replace any prior or contemporaneous agreements, communications, and proposals, whether oral or written, including prior versions of these terms. Any ambiguity in these terms will not be interpreted against the party that drafted them.
21. Assignment
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under it without our prior written consent, and any attempt to do so is void. We may transfer, assign, or delegate these terms and our rights and obligations without consent or notice to you.
22. Governing Law
These Terms of Service are governed by the laws of [your country or state], without regard to conflict-of-law principles. You and CoolPlug consent to the personal jurisdiction and venue of the courts located in [your country or state], except where prohibited by law. Nothing in this section limits any right you may have to bring claims in your local courts or to rely on mandatory laws that apply where you live.
23. Translations
The Terms of Service may be available in languages other than English. If there is any inconsistency between the English version and a version in another language, the most current English version prevails. Any disputes arising out of these terms will be resolved in English unless we decide otherwise in our sole discretion or applicable law requires otherwise.
24. Headings
Headings in this agreement are for convenience only and do not limit or affect these terms.
25. Electronic Communications
By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, in-account notice, or posting on the Services. These may relate to your orders, account, purchases, returns, these Terms of Service, or other matters related to the Services. You are responsible for keeping your contact information current.
26. Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page.
We may update, change, or replace any part of these Terms of Service, in our sole discretion, by posting changes to our website. It is your responsibility to check the website periodically. We will notify you of material changes in accordance with applicable law, and changes take effect on the date stated in the notice. Your continued use of the Services after changes are posted means you accept them.
27. Contact Information
Questions about these Terms of Service can be sent to [askcoolplug@gmail.com]. Our other contact details are on our contact information page.